Thank you for choosing to shop with us! We want to ensure that your experience is as smooth and enjoyable. Below you will find important information regarding our shipping policies. If you have any further questions or concerns, please don’t hesitate to reach out to us.
Shipping Locations
We are pleased to offer international shipping to most countries around the world. Whether you're in North America, Europe, Asia, or beyond, we’ll make sure your anime figure reaches you. Please note that shipping availability may vary depending on your location, so we encourage you to check during the checkout process.
Processing Time
Once your order is placed, we begin processing it immediately. We work with trusted suppliers to fulfill your order directly. Our typical processing time is between 1 to 3 business days. During peak seasons or sales events, processing may take a little longer.
Lost or Damaged Packages
We take great care in ensuring your items are securely packaged and shipped. However, in rare cases, packages may become lost or damaged in transit. If you receive a damaged item, please contact us within 7 days of receiving your order. We will review the situation and assist you with a replacement or refund, depending on the circumstances.
Delivery Issues
While we strive for prompt and reliable shipping, delivery delays or issues can sometimes occur. If you experience any problems with your shipment, such as missing or delayed packages, please contact us as soon as possible. We will assist you in tracking down your order and resolving any delivery-related concerns.
Order Tracking
Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to monitor your package’s journey and get real-time updates on its location. Please note that tracking may not be immediately available upon dispatch, as it can take a few hours for the tracking system to update.