Welcome to our FAQ page! Here, you'll find answers to some of the most commonly asked questions. If you have any other questions, feel free to contact us!
How do I place an order?
Placing an order with us is simple and convenient. Just browse through our collection of anime figures, add your favorites to the shopping cart, and proceed to checkout. You will be asked to enter your shipping and payment details, and once payment is successfully processed, your order will be confirmed, and we will begin processing it right away!
Do you offer international shipping?
Yes, we are happy to offer international shipping to most countries. Shipping fees are calculated during checkout based on your location and the size of your order.
Can I return or exchange my anime figure?
We are unable to accept returns or exchanges unless the item is defective or damaged upon arrival. If you do receive a damaged item, please contact us within 7 days of receiving it, and we will be more than happy to assist you in resolving the issue promptly.
What payment methods do you accept?
We are pleased to offer a variety of secure payment options, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other trusted online payment methods. You can choose the method that is most convenient for you during checkout.
How do I track my order?
Once your order has been shipped, you will receive an email with a tracking number. This will allow you to easily monitor the status of your shipment through the tracking page.
How long will it take for my order to arrive?
Delivery times can vary based on your location and the shipping method chosen at checkout. Typically, orders may take anywhere from 7 to 30 days to arrive. Rest assured, we will send you a tracking number as soon as your order is shipped, so you can keep an eye on its progress.
What if I have an issue with my order?
If you encounter any issues with your order, such as missing or damaged items, please do not hesitate to contact us. Our dedicated customer support team is always ready to assist you and will work with you to resolve the matter as swiftly as possible.